Refund policy

Want to exchange or return your purchase? We are happy to help you! You can exchange or return within 30 days of the delivery date.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can always contact us for any return question at leveling.liftkit@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at leveling.liftkit@gmail.com.

Return cost 
Returns are at your own cost.

Refund Process
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 14 days.

Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Time to process a product exchange
If you indicate when registering your return that you wish to exchange the product, we will proceed with this immediately. This way, we guarantee that your exchange will be completed within a few days.

Return or Exchange product is not possible: 
1) More than 30 days have passed since the order;
2) The product has been in use and/or has traces of use.

Return or exchange procedure:
1) Send a message to leveling.liftkit@gmail.com
2) In the message, indicate the order number and the date when the purchase was made.
3) Specify a return or exchange
4) Pack the product in a box.
5) Send the parcel to 8301 Brooklyn Boulevard ste 900, Brooklyn Park, MN, 55445, USA
6) Provide the tracking number for the parcel.